Returns & Exchanges

At Just Cozy, we want you to feel as comfortable as our clothes, which is why we offer a 30-day return policy on all unworn items. If your purchase isn't the perfect fit, we are happy to assist with a quick exchange or a full refund.

1

Initiate Your Request

Log into our returns portal with your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Place the items in their original packaging with all tags attached, ensuring the garment is in its original, unworn condition.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your return parcel.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing