Frequently Asked Questions

Everything you need to know about your cozy shopping experience.

How long will it take to receive my order?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to start the process.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring your favorite similar garment at home and comparing it to our charts for the perfect fit.

Do you ship internationally?

Yes, we currently ship to over 50 countries. International shipping rates and delivery times are calculated at checkout based on your destination.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How should I care for my Just Cozy garments?

To maintain softness and prevent shrinking, we recommend machine washing on a cold, gentle cycle and laying flat to dry or using a low heat setting.